General Return Policy
Unless otherwise stated, Quantum Technologies Limited accepts returns within 14 days of the invoice date. Defective returns require an RMA (Return Merchandise Authorization) number, which is valid for 14 days of issue date and can be obtained by emailing returns@quantumtec.ca. RMA numbers must be displayed clearly on the outside of the shipping box.

Do not write on or mark the product box itself or use the product box as a shipping box as doing so is considered defacing the product rendering it unsellable and the return will be refused.

Returns received without a valid RMA number risk being refused, or if accepted, will incur a return fee. After the 14 day return period, the customer must contact the product manufacturer for warranty replacement and/or repair.

All returns must be in original packaging and include all accessories from the original shipment (i.e. manuals, warranties, security seals, etc.). Incomplete returns risk being refused, or if accepted, will incur a return fee.

All returned products are inspected and can take 8 to 10 business days to be processed and refunded. A refund confirmation will be sent to the customer via email.

Damaged Products
If a customer or shipping addressee receives a package damaged in transit; they must report the damaged shipment to returns@quantumtec.ca  within 48 hours of delivery. Quantum Technologies Limited will file a claim with the shipping carrier. All shipping cartons, inner packing and contents should be retained in the same condition received and held for inspection by the carrier.

Replacement orders and shipping charges must be paid by the customer. A full refund will be issued to the customer upon receipt of carrier’s refund to Albany Distributing. Shipping addressee must inspect orders shipped via freight truck line for shipping damages prior to accepting delivery.

Non-Defective Returns
Non-defective products are not eligible for return. 

Defective Returns
Defective products may be returned to Quantum Technologies Limited within 14 days of Quantum Technologies Limited invoice date, unless otherwise noted. Please note, not all returned products are actually defective once tested. If it is determined the product is not defective, the customer may incur a return fee for non-defective returns. Therefore, customers should make every reasonable effort to troubleshoot any potential problems. After the 14 day return period, the customer must contact the product manufacturer for warranty replacement and/or repair